Customer Service Delivery Manager

At i3D.net, we provide world-class global coverage with one of the most interconnected networks in the world. Our solutions focus on low latency, zero packet loss, and unmatched scalability, enabling seamless experiences for millions of users worldwide. With dedicated support, bespoke solutions, and cutting-edge technology, we deliver reliable, cost-efficient infrastructure that empowers game developers and businesses to scale effortlessly. Partnering with major names like Nvidia, DuckDuckGo, Discord, and Ubisoft, we are shaping the future of gaming and network technology.

Why your role matters

As a Customer Service Delivery Manager, you turn signed contracts into delivered services. About 80% of your work is managing day-to-day service delivery, translating agreements into tasks, coordinating with internal teams, and making sure everything’s ready for the customer. The other 20% is running longer-term customer projects, from planning to decommissioning. You’ll be the link between sales, operations, and our biggest customers, keeping delivery on track and communication clear.

What you’ll be doing

• Service delivery (80%): Convert customer contracts in Hubspot into JIRA task structures for Data Center Ops, Networking, and other teams. Track progress, ensure provisioning is complete, handle service admin, and provide customers with documentation and credentials.

• Project management (20%): Lead longer-term projects for major customers, coordinating site builds, network setups, and decommissions. Keep plans on schedule and customers updated.

• Customer communication: Be the main contact during delivery, answering questions, providing timelines, and ensuring smooth handovers to our internal Service desk.

• Capacity & availability advice: Give the sales team accurate insights on regional capacity, timelines, and build options to support business cases.

• Internal coordination: Build trust with key internal stakeholders, align on priorities, and step in on execution when needed.

• Tracking & reporting: Keep project and asset data up to date in JIRA and Hubspot, and deliver daily/monthly progress reports.

What success looks like in the first year

• You’re the trusted go-to for both customers and internal teams.

• All deliveries are on time, documented, and smoothly handed over to operations.

• Customers feel informed and supported with minimal escalations.

• You’ve improved at least one internal process that speeds up delivery.

• Long-term projects finish on schedule and meet quality expectations.

Your profile

• Proven track record: 5+ years in service delivery, customer success, business operations, or project management, or experience with data centers or networking.

• Customer-focused delivery: Skilled at managing B2B customer processes, setting expectations, solving issues, or ensuring smooth handovers.

• Project & coordination skills: Able to juggle short-term deliveries with long-term projects, manage dependencies, or keep tasks moving.

• Tool-savvy & quick learner: Confident with JIRA, Hubspot, or fast at picking up new systems.

• Detail-oriented: Keep data, documentation, or reporting accurate to ensure delivery quality and invoicing accuracy.

• Problem-solver & decision-maker: Spot bottlenecks early, align teams to fix them, or know when to say yes or no.

• Relationship-driven & adaptable: Build trust across teams and customers, or stay effective in a fast-changing environment.

• Netherlands-based and Hybrid-ready: You live in the Netherlands and are happy to join us on-site around two days a week.

Why join us?

• Real Impact: You’ll deliver for some of the biggest names in gaming and tech; from getting servers online to running long-term projects across teams and regions.

• Small Team, Big Ownership: Shape how we plan, track, and deliver, while building strong relationships and improving processes.

• Competitive Perks: Enjoy great pay, shift bonuses, an annual bonus, 25 vacation days (excluding national holidays), travel allowance, and a premium-free pension.

• Skill Development: Level up with career guidance and education reimbursement.

• Gaming Perks: Get lifetime access to Ubisoft’s game library

• Stay Active: Use our in-house gym in Rotterdam or unwind in the game and music rooms.