Account Manager

At i3D.net, we provide world-class global coverage with one of the most interconnected networks in the world. Our solutions focus on low latency, zero packet loss, and unmatched scalability, enabling seamless experiences for millions of users worldwide. With dedicated support, bespoke solutions, and cutting-edge technology, we deliver reliable, cost-efficient infrastructure that empowers game developers and businesses to scale effortlessly. Partnering with major names like Nvidia, DuckDuckGo, Discord, and Ubisoft, we are shaping the future of gaming and network technology.

Why your role matters

As our Account Manager, you’ll take ownership of day-to-day customer relationships—ensuring our existing customers get the full value out of our infrastructure solutions. From contract renewals and service upgrades to spotting upsell opportunities, you’ll manage the commercial engine for a broad range of accounts, including gaming studios, cloud platforms, and mid-sized digital service providers.

But this role goes beyond customer maintenance. You’ll be the link between our technical capabilities and customer needs—ensuring every interaction delivers value and that internal teams stay aligned with client expectations. You won’t be cold calling, but you will proactively identify whitespace, explore new use cases within existing accounts, and uncover new opportunities that can grow into commercial discussions.

Over time, you’ll grow to manage increasingly strategic accounts and contribute to commercial and product discussions.

Key Responsibilities

• Manage customer accounts: Oversee the full lifecycle of existing customer relationships, ensuring satisfaction, retention, and growth.

• Drive renewals and upsells: Lead the commercial process for renewals, propose relevant upsells or cross-sells, and collaborate with sales engineers and product specialists.

• Identify and develop new opportunities: Explore new use cases, expansions, or service areas within accounts. Proactively map where our infrastructure could solve emerging customer needs.

• Handle day-to-day requests: Act as the main point of contact for infrastructure add-ons, configuration changes, billing questions, and onboarding support.

• Coordinate internal execution: Work with Product, Support, Operations, and Finance to ensure customer changes are handled quickly and accurately.

• Report and forecast: Maintain clear records in HubSpot, track key account metrics, and support forecasting of renewals and expansions.

What success looks like in the first year

• You’ve built strong commercial relationships with your assigned accounts.

• You’ve renewed contracts and upsold infrastructure in at least 10 accounts.

• You’ve uncovered and developed new commercial opportunities in multiple customer environments.

• You’ve consistently handled inbound commercial requests within SLA timelines.

• You’ve contributed customer feedback that helped shape a product or process improvement.

• You’ve taken full ownership of at least one mid-sized strategic account.

About you

• Customer-focused seller: You have 2–5 years of experience in B2B account management or commercial roles, ideally within infrastructure, hosting, or SaaS.

• Opportunity spotter: You’re not just maintaining accounts: you’re alert to evolving needs, new use cases, and untapped commercial potential.

• Relationship builder: You’re skilled at building trust, uncovering customer needs, and guiding commercial conversations.

• Operationally strong: You’re comfortable using HubSpot (or other CRMs), managing quotes, and keeping accurate records.

• Cross-functional communicator: You can coordinate with support, operations, and technical teams to get things done.

• Technically aware: You’re comfortable discussing topics like servers, networks, or infrastructure; even if you’re not an engineer.

• Language skills: Fluent in English; Dutch or other widely spoken languages such as French, German, or Spanish are a plus.

• Remote vs Onsite: This is a hybrid position with some onsite work required at our Rotterdam office. You are either already in the Netherlands or open to relocating here, and we provide relocation services to support your move (a valid EU work permit is necessary).

Why Join i3D.net?

• Make an impact: Support some of the most exciting companies in gaming, esports, and digital services while playing a key role in how we handle leads, quotes, and customer requests across commercial operations.

• Rewarding compensation: A competitive salary with a 10% annual bonus tied to your performance and contribution.

• Work-Life Balance: Enjoy a supportive environment where innovation thrives, free from the rigid structures of corporate life, allowing you to excel while maintaining a healthy balance.

• Free games: Access to Ubisoft’s game library for life.

• Stay Active: Use our in-house gym in Rotterdam or unwind in the game and music rooms.