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i3D.net is an international managed hosting and cloud service provider based in Rotterdam. The company was founded in 2004 and now operates more than 10,000 servers in 35 points of presence (PoPs) on six different continents. i3D.net had been using hard drives from various suppliers, as Rick Sloot, COO at i3D.net, describes: “We were busy growing and we had never really taken a close look at the failure rates of the multiple suppliers we used.” In its search for an alternative supplier, i3D.net began to audit its existing drives. Rick describes what his team discovered: “We realized that, compared to other suppliers, the Western Digital drives were performing better.” As a result of the superior product and superior service i3D.net received from Western Digital, it took the decision to swap to Western Digital drives and, since 2012, i3D.net has standardized almost completely on WD drives.
Another aspect of Western Digital’s service has impressed the i3D.net team, as Rick explains: “Western Digital fulfills our orders quickly and these rapid delivery times help us to respond quickly to our customers. We know that we will be able to build to our customers’ specifications without suppliers holding us back – even for customers with largescale requirements.” For i3D.net, it is important that Western Digital’s helpful and responsive sales and customer service operations are matched by Western Digital’s technical innovation.