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This page can be used to view your IP address. The resulting information can help our support team troubleshoot your connectivity issues. To troubleshoot connectivity issues, we recommend the use of the MTR tool as explained below.

What is an MTR?

MTR, is a diagnostic tool used to provide information on the quality of the route towards certain destinations. The resulting information can help our support team troubleshoot your connectivity issues. For more information, please visit the Wikipedia article.

Read Article

Performing an MTR

Linux users can use the terminal and type ‘mtr’ with the relevant server below (for example – Rotterdam: `mtr –c 600 213.163.76.133`).

If MTR is not installed, please refer to your package manager to install the MTR package.

Windows users can download the tool below and follow the steps to perform an MTR:

1. Find the IP address for the relevant server below

2. Copy this IP address and paste it into the Host field

3. Click “Start“

4. Wait for 10 minutes

5. Click “Stop“

6. Click “Copy Text to clipboard”

7. Paste this text and your source IP address (see top of the page) in your support ticket or e-mail

8. Include as many details on when your connectivity issues first occurred, the timestamps when the issue occurred and whether it’s continuous or sporadic (preferably in UTC time zone format). Precise details will help us to resolve any issues quicker.

Windows Download

Linux Download – Use your OS’ package manager

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Our IP addresses per location

An overview of IP addresses of the servers at their respective locations are listed below.

Location
IP Address
Argentina, Buenos Aires
185.197.26.53
Australia, Sydney
109.200.215.213
Brazil, São Paulo
185.50.104.53
Chile, Santiago
185.197.24.53
Canada, Montreal
213.179.192.53
Germany, Frankfurt
188.122.68.53
Hong Kong, Hong Kong
43.239.136.53
Italy, Milan
109.200.198.53
Japan, Tokyo
103.194.166.85
The Netherlands, Amsterdam
5.200.20.245
The Netherlands, Heerlen
5.200.31.253
The Netherlands, Rotterdam
213.163.76.133
Poland, Warsaw
188.122.80.53
Romania, Bucharest
213.163.68.53
Singapore, Singapore
213.179.200.53
South Africa, Johannesburg
185.179.200.53
Sweden, Stockholm
109.200.194.53
Spain, Madrid
213.179.216.53
United Arab Emirates, Dubai
185.179.202.53
United States, Ashburn
162.244.54.53
United States, Atlanta
31.204.132.53
United States, Chicago
138.128.140.53
United States, Dallas
138.128.136.53
United States, Los Angeles
162.244.52.53
United States, Newark
109.200.208.53
United States, Santa Clara
213.179.204.53
United States, Seattle
213.179.212.53
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