Service Desk Engineer

  • Rotterdam (NL)
  • Customer Service
  • Full-time
  • Mid-Senior Level

Who we are

i3D.net is a leading provider of high-performance, low-latency hosting through a vast, privately-owned global network. As gaming veterans, we know what it takes for a network to withstand heavy demand, and as of 2019, we are a member of the Ubisoft family. Now we’re growing faster than ever, keeping some of the world’s biggest games and WebRTC services online, and their users connected.

The role

No day will be the same for you as a Service Desk Engineer. From the moment you log in until the moment you are done for the day, there is always a new challenge ahead.

Each day starts with a handover with the US colleagues to ensure you are aware of the latest tasks at hand, after which you manage the servers of our customers and resolve their issues. A knack for effective multitasking is necessary – while you are busy keeping our customers happy, colleagues from different departments will also ask for your advice or help.

After lunchtime, a large game publisher submits a request. You can fulfill it either by yourself or with your team to ensure the customer is happy with the result. Sometimes, an incident happens, so you must quickly switch tasks to limit the impact on our customers to a minimum. With the incident solved, you communicate it to our customers with a write-up before returning to your regular duties. Before you sign off, you hand over any tasks or incidents to colleagues in the US at the end of your day.

Your Responsibilities

  • Acting as the first point of contact for i3D.net
  • Executing work assignments from home, the i3D.net office, or the Rotterdam data center and other locations around the world
  • Being actively involved in the delivery of small and large games and enterprise projects
  • Maintaining and deploying servers (software)
  • Answering questions and resolving issues for game, bare metal, and colocation services through our support channels
  • Announcing worldwide maintenance schedules
  • Taking care of the ticket system, so our customers never have to wait
  • Obtaining relevant certification (paid for by i3D.net)

About you

At i3D.net, who you are is just as important as what you can do. You’ll be a hands-on self-starter with an entrepreneurial spirit. You can be your own master and relish the opportunity to structure your own days and interconnect with a multitude of people both in and outside the company. You can balance customer focus with business needs and have both strong analytical and communication skills. Most importantly, you’re a team player who can stand your ground in a fast-paced but fun working environment.

Your Skills

  • 2-5 years of relevant work experience
  • Intermediate knowledge of operating systems, such as Linux (Ubuntu/CentOS) and Windows Server
  • Basic knowledge of network technologies to troubleshoot and resolve incidents
  • Basic experience with server hardware
  • Analytical skills to resolve incidents quickly and accurately or to suggest and implement improvements
  • Proven communication skills with a team-oriented, proactive attitude
  • Well-versed in Dutch and English

Work From Home Budget

Remote is the new office. Optimize your home office space to suit your comfort and needs.

High-End Laptop

The latest Dell XPS will be at your disposal so you'll be ready to rock 'n roll from day one.

Annual Bonus

Get your hard work rewarded with our performance-based bonus of up to 12% of your yearly salary.

Travel the Globe

With offices, data center PoPs, and customers scattered across the globe, you'll be sure to see a city or two.

Vitality @ Work

Keep your mind and body in top shape with our company-funded programs. Quit smoking, get a health check, personal training, or mental coaching.

Workout in our Gym

A fully equipped gym in our Rotterdam office equals deadlifts, squats, and the treadmill for breakfast, lunch, or dinner.

Personal Development

The sky is the limit. We offer you all the room to grow. With our unlimited educational fund, we've got you covered for everything from books or part-time courses to a whole Master’s degree.

Get Free Games

Access to the entire Ubisoft backlog for life comes with the job! You'll never be bored again.

Fantastic Bar

Views, 50 specialty beers, french fries, Friday afternoon drinks, and an all-you-can-eat candy buffet.

What we do

Low latency is our mission! In 2002 we set out to improve online experiences for gamers. Today, we translate our hosting innovations to various industries, but gaming is still in our DNA. And as of 2019, we are part of the Ubisoft family! We build out our network presence in data centers across the globe – from Moscow to Mumbai, Amsterdam to Seattle, and everything in between – bringing content closer to the users. 

Our team works hard on everything related to running our privately owned premium network, from opening new points-of-presence, setting up peering relationships, developing integral products like anti-DDoS protection, and serving our customers with expert help and advice. Finally, we play even harder, in our office gym and bar, and with our lifetime access to Ubisoft games. 

What does i3D.net offer you?

  • A challenging and dynamic job in an international company
  • A competitive salary (depending on education, knowledge, and experience)
  • 25 vacation days (excluding national holidays)
  • Travel allowance & work-from-home budget
  • Collective pension scheme
  • All the hardware and software you need to perform, including a laptop
  • Career guidance including remuneration of relevant education, courses, and training
  • A modern office in a prime location with open workplaces
  • Free access to Ubisoft games through Ubisoft Connect
  • Free use of the in-house gym

What you can expect

Did you find your next career step?

That’s great! Apply for the position with your cover letter and CV and we’ll get in touch with you as soon as we can.
If you have any questions, feel free to contact our HR department at +31 10 8900070 or via hr@i3d.net.

You may consult our privacy statement for more information on the processing of your personal data.

Address
Rivium 1e straat 1
2909 LE
Capelle aan den IJssel
The Netherlands
Inquiries

+31 (0)10 890 00 70
hr@i3d.net

We do the recruiting for this vacancy ourselves. Please do not contact us for sales purposes.