Service Manager

Who we are

i3D.net is a leading provider of high-performance hosting and global infrastructure services. We offer a wide range of products and services including hosting, dedicated servers, cloud solutions, and more. With our global presence and state-of-the-art infrastructure, we serve clients in various industries including gaming, e-commerce, and enterprise businesses.

The statements on this job description are intended to describe the general nature of the role and level of work being performed. They are not intended to represent an exhaustive list of all responsibilities, duties and skills required of the employee.

The role

Are you passionate about providing your customers with the best service possible and do you like to collaborate with multiple IT teams? Do you have excellent communication skills in both Dutch and English and are you able to build strong relationships quickly? Then we have the right job for you! We are looking for a Service Manager to strengthen our Operations team in Capelle aan den IJssel.

Within i3D.net the Service Manager is responsible for identifying the client’s needs and overseeing the services we deliver to our customers. The nature of the clients is very diverse, although we have a strong presence in the Gaming market. The Service Manager aims to provide consistently high levels of customer service throughout the service chain. Skills and competencies show up in different forms and can be based on different experiences,
that’s why we strongly encourage you to apply even though you may not have all the requirements listed below.

Your responsibilities

Ensure that the service requirements are identified, documented and fulfilled;
Ensure that the roles and responsibilities for the service processes are defined and
processes are designed, implemented and improved;
Manage the Service Level Agreements we have with our customers;
Create Service Level Reports for customers and our management with an overview of the
performance of our services;
Advise management about improvement possibilities;
Ensure an optimal flow of information both to the client and within the organization;
Train employees to understand customer service standards;
Identify and address customer concerns and complaints.

About you

Requirements:

Bachelor’s Degree in Information Technology or a related field;
IT knowledge; preferably: networking, managed services and datacenters;
3+ years of experience in an IT services environment.
Solid experience with collaboration tools such as MS Office, Jira and/or Confluence;
Understanding of onboarding new customers;
ITIL certification; preferably ITIL v4;
Experience in identifying upsell opportunities;
Experience in Service Level Reporting;
In-depth knowledge of Incident-, Change-, Risk- and Problem-management;
Self-motivated problem-solver and attention to detail;
Creative thinker, always finds a way to get things done;
Team player with excellent communication skills;
Fluent in both Dutch and English, oral and written;
Able to stay calm, think logically and act correctly in pressure situations;

Work From Home Budget

Remote is the new office. Optimize your home office space to suit your comfort and needs.

High-End Laptop

You will have the latest Dell Precision or a MacBook Pro at your disposal, ensuring you're fully equipped to rock 'n roll from day one.

Annual Bonus

Get your hard work rewarded with our performance-based bonus of up to 12% of your yearly salary.

Travel the Globe

With offices, data center PoPs, and customers scattered across the globe, you'll be sure to see a city or two.

Vitality @ Work

Keep your mind and body in top shape with our company-funded programs. Quit smoking, get a health check, personal training, or mental coaching.

Workout in our Gym

A fully equipped gym in our Rotterdam office equals deadlifts, squats, and the treadmill for breakfast, lunch, or dinner.

Personal Development

The sky is the limit. We offer you all the room to grow. With our unlimited educational fund, we've got you covered for everything from books or part-time courses to a whole Master’s degree.

Get Free Games

Access to the entire Ubisoft backlog for life comes with the job! You'll never be bored again.

Fantastic Bar

Views, 50 specialty beers, french fries, Friday afternoon drinks, and an all-you-can-eat candy buffet.

What we do

Low latency is our mission! In 2002 we set out to improve online experiences for gamers. Today, we translate our hosting innovations to various industries, but gaming is still in our DNA. And as of 2019, we are part of the Ubisoft family! We build out our network presence in data centers across the globe – from Madrid to Mumbai, Amsterdam to Seattle, and everything in between – bringing content closer to the users.

Our team works hard on everything related to running our privately owned premium network, from opening new points-of-presence, setting up peering relationships, developing integral products like anti-DDoS protection, and serving our customers with expert help and advice. Finally, we play even harder, in our office gym and bar, and with our lifetime access to Ubisoft games.

What does i3D.net offer you?

Dive in to the world of gaming and real time and engage with customers from all over the world. We have a diverse commercial team and value collaboration, diversity and entrepreneurship. With the team we organize drinks, dinners and events throughout the year.
A challenging and dynamic job in an international company
A competitive salary (depending on education, knowledge, and experience)
25 vacation days (excluding national holidays)
Travel allowance & work-from-home budget
Collective pension scheme
All the hardware and software you need to perform, including a laptop
Career guidance including remuneration of relevant education, courses, and training
A modern office in a prime location with open workplaces
Free access to Ubisoft games through Ubisoft Connect
Free use of the in-house gym

i3D.net is an equal opportunity employer. At i3D.net, we believe in a fair and equal workplace for all and foster an environment that is inclusive as well as diverse. We do not discriminate based on color, race, religion, sexual orientation, gender (identity), age, mental or physical abilities, or other characteristics. We believe that employees thrive when they can be comfortable and be themselves! We encourage candidates to apply knowing that they will be considered solely on their merits and qualifications.

Disclaimer: The above statements are intended to describe the general nature and level of work. Employment offers are contingent upon a final candidate’s successful interviews with hiring manager, HR and other representatives of i3D.net and the completion of a background verification and a final determination by i3D.net that the information derived from the background verification does not disqualify the individual.

What you can expect

Did you find your next career step?

That’s great! Apply for the position with your cover letter and CV and we’ll get in touch with you as soon as we can.
If you have any questions, feel free to contact our HR department at +31 10 8900070 or via hr@i3d.net.

You may consult our privacy statement for more information on the processing of your personal data.

Address

Rivium 1e straat 1
2909 LE
Capelle aan den IJssel
The Netherlands

Inquiries

+31 (0)10 890 00 70
hr@i3d.net

Information

We do the recruiting for this vacancy ourselves. Please do not contact us for sales purposes.

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