Service Manager

Are you passionate about providing your customers with the best service possible, and do you like to collaborate with multiple IT teams? Do you have excellent communication skills in both Dutch and English, quickly building solid relationships? This is the job for you! We are looking for a Service Manager to strengthen our Operations team in Rotterdam.

About the Job

Who we are

i3D.net is a leading provider of high-performance, low-latency hosting through a vast, privately-owned global network. As game sector veterans, we know what it takes for a network to withstand heavy demands, and as of 2019, we are a member of the Ubisoft family. Now we’re growing faster than ever, keeping some of the world’s biggest games and WebRTC services online and their users connected.

The role

Within i3D.net, the Service Manager is responsible for identifying the client’s needs and overseeing the services we deliver to our customers. The nature of the clients is very diverse, although we have a strong presence in the Gaming market. The Service Manager aims to provide consistently high levels of customer service throughout the service chain.

The Service Manager at i3D.net acts as a link between business and IT. You will be working and communicating with almost every department in the company on a daily basis. Skills and competencies have different forms and can be based on different experiences – that’s why we strongly encourage you to apply even though you may not have all the requirements listed below.

About you

At i3D.net, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering an inclusive and respectful work environment. At i3D.net, who you are is just as important as what you can do. You’ll be a hands-on self-starter with an entrepreneurial spirit. You can be your own master and relish the opportunity to structure your own days and interconnect with a multitude of people both in and outside the company. You can balance customer focus with business needs and have strong analytical and communication skills. Most importantly, you’re a team player who can stand your ground in a fast-paced but fun working environment.

Work environment

You will be joining the Operations department. Working during the pandemic is a challenge, but we can proudly say we have met that challenge head-on. Despite the distance, we can collaborate, bond, and get you settled. You’ll also have the freedom to structure your days, work times, and environment. If you feel safer working from home, take advantage of our budget for your home office equipment. Alternatively, feel free to use our Rotterdam office, including the fully equipped gym, kitchen, and gaming room (while complying with social distancing measures, of course).

Your Responsibilities

Your Skills

Work From Home Budget

Remote is the new office. Optimize your home office space to suit your comfort and needs.

High-End Laptop

The latest Dell XPS will be at your disposal so you'll be ready to rock 'n roll from day one.

Annual Bonus

Get your hard work rewarded with our performance-based bonus of up to 12% of your yearly salary.

Travel the Globe

With offices, data center PoPs, and customers scattered across the globe, you'll be sure to see a city or two.

Vitality @ Work

Keep your mind and body in top shape with our company-funded programs. Quit smoking, get a health check, personal training, or mental coaching.

Workout in our Gym

A fully equipped gym in our Rotterdam office equals deadlifts, squats, and the treadmill for breakfast, lunch, or dinner.

Personal Development

The sky is the limit. We offer you all the room to grow. With our unlimited educational fund, we've got you covered for everything from books or part-time courses to a whole Master’s degree.

Get Free Games

Access to the entire Ubisoft backlog for life comes with the job! You'll never be bored again.

Fantastic Bar

Views, 50 specialty beers, french fries, Friday afternoon drinks, and an all-you-can-eat candy buffet.

What we do

Low latency is our mission! In 2002 we set out to improve online experiences for gamers. Today, we translate our hosting innovations to various industries, but gaming is still in our DNA. And as of 2019, we are part of the Ubisoft family! We build out our network presence in data centers across the globe – from Moscow to Mumbai, Amsterdam to Seattle, and everything in between – bringing content closer to the users. 

Our team works hard on everything related to running our privately owned premium network, from opening new points-of-presence, setting up peering relationships, developing integral products like anti-DDoS protection, and serving our customers with expert help and advice. Finally, we play even harder, in our office gym and bar, and with our lifetime access to Ubisoft games. 

What does i3D.net offer you?

What you can expect

Did you find your next career step?

That’s great! Apply for the position with your cover letter and CV and we’ll get in touch with you as soon as we can.
If you have any questions, feel free to contact our HR department at +31 10 8900070 or via hr@i3d.net.

You may consult our privacy statement for more information on the processing of your personal data.

Address
i3D.net BV
Rivium 1e straat 1
2909 LE
Capelle aan den IJssel
The Netherlands
Inquiries
Wim Sombroek

+31 (0)10 890 00 70
hr@i3d.net

We do the recruiting for this vacancy ourselves. Please do not contact us for sales purposes.