i3D.net is a leading provider of high-performance, low-latency hosting through a vast, privately-owned global network. As game sector veterans, we know what it takes for a network to withstand heavy demands, and as of 2019, we are a member of the Ubisoft family. Now we’re growing faster than ever, keeping some of the world’s biggest games and WebRTC services online and their users connected.
Within i3D.net, the Service Manager is responsible for identifying the client’s needs and overseeing the services we deliver to our customers. The nature of the clients is very diverse, although we have a strong presence in the Gaming market. The Service Manager aims to provide consistently high levels of customer service throughout the service chain.
The Service Manager at i3D.net acts as a link between business and IT. You will be working and communicating with almost every department in the company on a daily basis. Skills and competencies have different forms and can be based on different experiences – that’s why we strongly encourage you to apply even though you may not have all the requirements listed below.
At i3D.net, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering an inclusive and respectful work environment. At i3D.net, who you are is just as important as what you can do. You’ll be a hands-on self-starter with an entrepreneurial spirit. You can be your own master and relish the opportunity to structure your own days and interconnect with a multitude of people both in and outside the company. You can balance customer focus with business needs and have strong analytical and communication skills. Most importantly, you’re a team player who can stand your ground in a fast-paced but fun working environment.
You will be joining the Operations department. Working during the pandemic is a challenge, but we can proudly say we have met that challenge head-on. Despite the distance, we can collaborate, bond, and get you settled. You’ll also have the freedom to structure your days, work times, and environment. If you feel safer working from home, take advantage of our budget for your home office equipment. Alternatively, feel free to use our Rotterdam office, including the fully equipped gym, kitchen, and gaming room (while complying with social distancing measures, of course).
Low latency is our mission! In 2002 we set out to improve online experiences for gamers. Today, we translate our hosting innovations to various industries, but gaming is still in our DNA. And as of 2019, we are part of the Ubisoft family! We build out our network presence in data centers across the globe – from Moscow to Mumbai, Amsterdam to Seattle, and everything in between – bringing content closer to the users.
Our team works hard on everything related to running our privately owned premium network, from opening new points-of-presence, setting up peering relationships, developing integral products like anti-DDoS protection, and serving our customers with expert help and advice. Finally, we play even harder, in our office gym and bar, and with our lifetime access to Ubisoft games.
That’s great! Apply for the position with your cover letter and CV and we’ll get in touch with you as soon as we can.
If you have any questions, feel free to contact our HR department at +31 10 8900070 or via email@example.com.
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+31 (0)10 890 00 70
We do the recruiting for this vacancy ourselves. Please do not contact us for sales purposes.