Service Desk Engineer

i3D.net Service Desk takes care of our customers with a problem-solving mindset and result-oriented communication. Do you think you are suited for the job?

About the Job

Who we are

i3D.net is a leading provider of high-performance, low-latency hosting through a vast, privately-owned global network. As game sector veterans, we know what it takes for a network to withstand heavy demands, and as of 2019, we are a member of the Ubisoft family. Now we’re growing faster than ever, keeping some of the world’s biggest games and WebRTC services online, and their users connected.

The role

As a Service Desk Engineer, no two days will be the same for you. From the moment you log in until the moment you are done for the day, there is always a new challenge ahead.

Each day starts with a handover with the US colleagues to ensure you are aware of the latest tasks at hand, after which you manage the servers of our customers and resolve their issues. A knack for effective multitasking is a must – while you are busy keeping our customers happy, colleagues from different departments will also ask for your advice or help.

After lunchtime, a large game publisher submits a request. You can fulfill it either by yourself or with your team to ensure the customer is happy with the result. Sometimes, an incident happens, so you must quickly switch tasks to limit the impact on our customers to the minimum. With the incident solved, you communicate it to our customers with a write-up before returning to your regular duties. Before you sign off, you hand over any tasks or incidents to colleagues in the US at the end of your day.

About you

At i3D.net, who you are is just as important as what you can do. You’ll be a hands-on self-starter with an entrepreneurial spirit. You can be your own master and relish the opportunity to structure your own days and interconnect with a multitude of people both in and outside the company. You are able to balance customer-focus with business needs and have both strong analytical and communication skills. Most importantly, you’re a team player who can stand your ground in a fast-paced but fun working environment.

Work environment

Working during the pandemic is a challenge, but we can proudly say we have met that challenge head-on. Despite the distance, we can collaborate, bond, and get you settled. You’ll also have the freedom to structure your days, work times, and environment. If you feel safer working from home, take advantage of our budget for your home office equipment. Alternatively, feel free to use our Rotterdam office, including the fully equipped gym, kitchen, and gaming room (whilst complying with social distancing measures, of course).

Your Responsibilities

Your Skills

Not ticking all the boxes above? Feel free to apply anyway if you’re a quick learner!

Work From Home Budget

Remote is the new office. Optimize your home office space to suit your comfort and needs.

High-End Laptop

The latest Dell XPS will be at your disposal so you'll be ready to rock 'n roll from day one.

Annual Bonus

Get your hard work rewarded with our performance-based bonus of up to 12% of your yearly salary.

Travel the Globe

With offices, data center PoP's and customers scattered across the globe, you'll be sure to see a city or two.

Vitality @ Work

Keep your mind and body in top shape with our company-funded programs. Quit smoking, get a health check, personal training or mental coaching.

Workout in our Gym

A fully equipped gym in our Rotterdam office equals deadlifts, squats and the treadmill for breakfast, lunch or dinner.

Personal Development

The sky is the limit. We offer you all the room to grow. With our unlimited educational fund we've got you covered for everything from books or part-time courses to a whole Master’s degree.

Get Free Games

Access to the entire Ubisoft backlog for life comes with the job! You'll never be bored again.

Fantastic Bar

Views, 50 specialty beers, french fries, Friday afternoon drinks, and an all-you-can-eat candy buffet.

What we do

Low latency is our mission! In 2002 we set out to improve online experiences for gamers. Today, we translate our hosting innovations to various industries, but gaming is still in our DNA. And as of 2019, we are part of the Ubisoft family! We build out our network presence in data centers across the globe – from Moscow to Mumbai, Amsterdam to Seattle, and everything in between – bringing content closer to the users. 

Our team works hard on everything related to running our privately owned premium network, from opening new points-of-presence, setting up peering relationships, developing integral products like anti-DDoS protection, and serving our customers with expert help and advice. Finally, we play even harder, in our office gym and bar, and with our lifetime access to Ubisoft games. 

What does i3D.net offer you?

What you can expect

Did you find your next career step?

That’s great! Apply for the position with your cover letter and CV and we’ll get in touch with you as soon as we can.
If you have any questions, feel free to contact our HR department at +31 10 8900070 or via hr@i3d.net.

You may consult our privacy statement for more information on the processing of your personal data.

Address
i3D.net BV
Rivium 1e straat 1
2909 LE
Capelle aan den IJssel
The Netherlands
Inquiries
Ebe Preesman

+31 (0)10 890 00 70
hr@i3d.net

We do the recruiting for this vacancy ourselves. Please do not contact us for sales purposes.