Junior Customer Success Manager

Who we are

i3D.net is a leading provider of high-performance, low-latency infrastructure through a vast, privately-owned global network. As gaming veterans, we know what it takes for a network to withstand heavy demand. Now we’re growing faster than ever, keeping some of the world’s biggest games and Real Time services online, and their users connected. We serve over 600 million people on a daily basis and together with you we want to grow to 1 billion!

The role

We are looking for a Junior Customer Success Manager to join our team in Rotterdam. The Junior Customer Success Manager will be responsible for incoming requests and questions from a diverse group of customers. You will be joining a talented, and ambitious Sales department consisting of a diverse group of people. You’ll also have the freedom to structure your days, work times, and environment. You will be working for a healthy and solid company that continues to grow at a rapid pace. The business opportunities keep presenting themselves and getting bigger each year. Hence the need for this vacancy.

Your Responsibilities

Manage relationships with our customers
Work on incoming requests from our customers via e-mail, tickets and phone calls
Expanding your levels of entry with our customers
Increasing the revenue from your assigned set of customers
Develop a clear understanding of the customers’ processes and correlate their challenges and budgets into solutions that meet their requirements
Create agreements that provide our services to our customers
Maintain your touchpoints in our CRM (HubSpot)
Collaborating with other teams, such as marketing, product management and the service desk, to ensure customer satisfaction.
Managing customer expectations and providing regular updates on projects.

About you

We believe that only together we can move forward. You’re a team player and you can plan, translate our commercial goals and are proactive in your market approach.

Your Skills

You are a good listener that likes to ask questions
Excellent organizational skills, with an emphasis on priorities and goal setting
Strong communication and presentation skills in both written and verbal forms
Positive and enthusiastic and the ambition to develop both yourself as your team
Ability to adapt and multi-task in a fast and dynamic environment
You have a curious mindset
You continue to challenge yourself to learn and apply what you have learned
You are not afraid to ask for help when you need it
You have a good affinity with IT and technology in general
Knowledge of HubSpot CRM is a plus
Being fluent in English is a must
Being fluent in Dutch scores you bonus points
0-2 years of relevant work experience
This role will be the first or second step in your career

Work From Home Budget

Remote is the new office. Optimize your home office space to suit your comfort and needs.

High-End Laptop

You will have the latest Dell Precision or a MacBook Pro at your disposal, ensuring you're fully equipped to rock 'n roll from day one.

Annual Bonus

Get your hard work rewarded with our performance-based bonus of up to 12% of your yearly salary.

Travel the Globe

With offices, data center PoPs, and customers scattered across the globe, you'll be sure to see a city or two.

Vitality @ Work

Keep your mind and body in top shape with our company-funded programs. Quit smoking, get a health check, personal training, or mental coaching.

Workout in our Gym

A fully equipped gym in our Rotterdam office equals deadlifts, squats, and the treadmill for breakfast, lunch, or dinner.

Personal Development

The sky is the limit. We offer you all the room to grow. With our unlimited educational fund, we've got you covered for everything from books or part-time courses to a whole Master’s degree.

Get Free Games

Access to the entire Ubisoft backlog for life comes with the job! You'll never be bored again.

Fantastic Bar

Views, 50 specialty beers, french fries, Friday afternoon drinks, and an all-you-can-eat candy buffet.

What we do

Low latency is our mission! In 2002 we set out to improve online experiences for gamers. Today, we translate our hosting innovations to various industries, but gaming is still in our DNA. And as of 2019, we are part of the Ubisoft family! We build out our network presence in data centers across the globe – from Madrid to Mumbai, Amsterdam to Seattle, and everything in between – bringing content closer to the users.

Our team works hard on everything related to running our privately owned premium network, from opening new points-of-presence, setting up peering relationships, developing integral products like anti-DDoS protection, and serving our customers with expert help and advice. Finally, we play even harder, in our office gym and bar, and with our lifetime access to Ubisoft games.

What does i3D.net offer you?

Dive in to the world of gaming and real time and engage with customers from all over the world. We have a diverse commercial team and value collaboration, diversity and entrepreneurship. With the team we organize drinks, dinners and events throughout the year.
A challenging and dynamic job in an international company
A competitive salary (depending on education, knowledge, and experience)
25 vacation days (excluding national holidays)
Travel allowance & work-from-home budget
Collective pension scheme
All the hardware and software you need to perform, including a laptop
Career guidance including remuneration of relevant education, courses, and training
A modern office in a prime location with open workplaces
Free access to Ubisoft games through Ubisoft Connect
Free use of the in-house gym

i3D.net is an equal opportunity employer. At i3D.net, we believe in a fair and equal workplace for all and foster an environment that is inclusive as well as diverse. We do not discriminate based on color, race, religion, sexual orientation, gender (identity), age, mental or physical abilities, or other characteristics. We believe that employees thrive when they can be comfortable and be themselves! We encourage candidates to apply knowing that they will be considered solely on their merits and qualifications.

What you can expect

Did you find your next career step?

That’s great! Apply for the position with your cover letter and CV and we’ll get in touch with you as soon as we can.
If you have any questions, feel free to contact our HR department at +31 10 8900070 or via hr@i3d.net.

You may consult our privacy statement for more information on the processing of your personal data.

Address

Rivium 1e straat 1
2909 LE
Capelle aan den IJssel
The Netherlands

Inquiries

+31 (0)10 890 00 70
hr@i3d.net

Information

We do the recruiting for this vacancy ourselves. Please do not contact us for sales purposes.

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