Customer Success Manager – Games Industry

We are looking for people who like to get to the bottom of things, understand the importance of customer relationships, and translate their customers' ever-changing needs to the matching products in our portfolio.

About the Job

Who we are

i3D.net is a leading provider of high-performance, low-latency hosting through a vast, privately-owned global network. As game sector veterans, we know what it takes for a network to withstand heavy demands, and as of 2019, we are a member of the Ubisoft family. Now we’re growing faster than ever, keeping some of the world’s biggest games and WebRTC services online and their users connected.

The role

In this role, you are responsible for managing your set of customers and expanding our business with them. Secondly, your role means getting a good understanding of your customers’ DMU. One of your goals is to establish a multi-entry relationship with your customers to solidify your position at the table. Asking questions is your MO, and you get a kick out of matching customer requirements with the right product(s) in our portfolio. You will be the primary point of contact for our customers, and you will have periodic conversations with them to talk about future plans. Our CRM will be the place where you document all noteworthy info.
This vacancy is written for different entry levels, each with its own level of expectations:

Junior:
You have a curious mindset and a strong drive to learn and grow in your role. We expect you to be at the start of your career at this level. You have a can-do mindset and are a people person. Your primary focus will be the local market.

Mid-level:
You have experience within the industry. You are familiar with game hosting or other relevant games industry processes such as game development pipelines. You know what is needed to establish a long-lasting relationship with your customers.

Senior:
You have experience in sales in the Games industry, and you know what drives a company in their decision-making. You have a strong understanding of trends and noteworthy events in the sector, and you can use them to your advantage when speaking to your customers. You are the master of establishing a multi-entry relationship with our customers, and you can seamlessly translate customer needs to what we offer.

About you

At i3D.net, who you are is just as important as what you can do. You’ll be a hands-on self-starter with an entrepreneurial spirit who is used to being an ambassador for a global company. You can be your own master and relish the opportunity to structure your own days and interconnect with many people both in and outside the company. You are focused on your ambition to grow. All you need is a solid and respected company to represent. Well, look no further.

Work environment

You will be joining a young, talented, and ambitious Sales department consisting of a diverse group of people. Working during the pandemic is a challenge, but we can proudly say we have met that challenge head-on. We can collaborate, bond, and get you settled despite the distance. You’ll also have the freedom to structure your days, work times, and environment. If you feel safer working from home, take advantage of our budget for your home office equipment. Alternatively, feel free to use our Rotterdam or Pasadena office (while complying with social distancing measures, of course). You will be working for a healthy and solid company that continues to grow at a rapid pace. The business opportunities keep presenting themselves and getting bigger each year. Hence the need for this vacancy. Although we work with targets and performance-based remuneration. We are far from a challenging sales environment. Our CCO truly believes that peace of mind and patience will result in long-lasting relationships with our employees, which will result in long-lasting relationships with our customers.

Your Responsibilities

Manage relationships with our customers
Expanding your levels of entry with our customers
Increasing the revenue from your assigned set of customers
Develop a clear understanding of the customers' processes and correlate their challenges and budgets into solutions that meet their requirements
Understand the customers' hosting strategies, technological challenges, and roadmap to create strategic Sales plans to facilitate your customers' strategy
Create agreements
Cooperate with marketing to design Opportunity Based Marketing campaigns to help contribute to the i3D.net brand development experience
Maintain your touchpoints in our CRM (HubSpot)
Visit customers' offices and trade fairs around the world

Your Skills

You are a good listener that likes to ask questions
Good understanding of game publisher/studio processes and the capability of having high-level conversations about means of improvement
Experienced in creating strategic sales plans
Excellent organizational skills, with an emphasis on priorities and goal setting
Strong communication and presentation skills in both written and verbal forms
Positive and enthusiastic and the ambition to develop both yourself as your team
Ability to adapt and multi-task in a fast and dynamic environment
Knowledge of HubSpot CRM is a plus
Being fluent in English is a must
Being fluent in Dutch scores you bonus points

Junior

Mid-level

Senior

Work From Home Budget

Remote is the new office. Optimize your home office space to suit your comfort and needs.

High-End Laptop

The latest Dell XPS will be at your disposal so you'll be ready to rock 'n roll from day one.

Annual Bonus

Get your hard work rewarded with our performance-based bonus of up to 12% of your yearly salary.

Travel the Globe

With offices, data center PoPs, and customers scattered across the globe, you'll be sure to see a city or two.

Vitality @ Work

Keep your mind and body in top shape with our company-funded programs. Quit smoking, get a health check, personal training, or mental coaching.

Workout in our Gym

A fully equipped gym in our Rotterdam office equals deadlifts, squats, and the treadmill for breakfast, lunch, or dinner.

Personal Development

The sky is the limit. We offer you all the room to grow. With our unlimited educational fund, we've got you covered for everything from books or part-time courses to a whole Master’s degree.

Get Free Games

Access to the entire Ubisoft backlog for life comes with the job! You'll never be bored again.

Fantastic Bar

Views, 50 specialty beers, french fries, Friday afternoon drinks, and an all-you-can-eat candy buffet.

What we do

Low latency is our mission! In 2002 we set out to improve online experiences for gamers. Today, we translate our hosting innovations to various industries, but gaming is still in our DNA. And as of 2019, we are part of the Ubisoft family! We build out our network presence in data centers across the globe – from Moscow to Mumbai, Amsterdam to Seattle, and everything in between – bringing content closer to the users.

Our team works hard on everything related to running our privately owned premium network, from opening new points-of-presence, setting up peering relationships, developing integral products like anti-DDoS protection, and serving our customers with expert help and advice. Finally, we play even harder, in our office gym and bar, and with our lifetime access to Ubisoft games.

Did you find your next career step?

That’s great! Apply for the position with your cover letter and CV and we’ll get in touch with you as soon as we can.
If you have any questions, feel free to contact our HR department at +31 10 8900070 or via hr@i3d.net.

You may consult our privacy statement for more information on the processing of your personal data.

Address

i3D.net BV
Rivium 1e straat 1
2909 LE
Capelle aan den IJssel
The Netherlands

Inquiries

Bart Kemps

+31 (0)10 890 00 70
hr@i3d.net

Information

We do the recruiting for this vacancy ourselves. Please do not contact us for sales purposes.

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