Hardware & DC Ops Technician MTL EN

Who we are

i3D.net is a leading provider of high-performance hosting and global infrastructure services. We offer a wide range of products and services including hosting, dedicated servers, cloud solutions, and more. With our global presence and state-of-the-art infrastructure, we serve clients in various industries including gaming, e-commerce, and enterprise businesses.

The role

As a Data Center Operations technician, part of the Hardware and Bare Metal team of i3D.net, your role is to provide hands-on, on-site, and remote operational support for our datacenter hardware across the world.

The Data Center Operations technician executes the daily operations in relations to our hardware in our datacenters, such as basic operations (move-add-change-delete), perform maintenance and troubleshooting.

Your responsibilities

· Receive, install, cable, test and configure datacenter hardware, ability to comfortably manipulate physically heavy equipment.

· Diagnose and perform complex troubleshooting and resolve technical problems raised.

· Coordinate with internal and external partners, vendors and manufacturers for support requests, projects, maintenance, deployments, and new site creation.

· Document work done and tracking in ticketing and inventory management systems.

· Build, update and maintain knowledge base articles.

· Contribute to the team and group’s evolution by proposing improvements, changes to processes and methodologies.

About you

About you

You have a passion for games and IT infrastructure and computer hardware. You know what it is like to perform operations on physical servers, networking, and related infrastructure in a datacenter environment. Furthermore, you care for the success of your team, for the quality of service delivered to our customers, and work well with others.

· Strong experience with computer hardware troubleshooting, problem-solving and technical support in an enterprise & datacenter environment.

· Excellent knowledge of network architecture and cabling techniques, with its relevant equipment, cables, and connectors.

· Experience in a data center environment, familiar with rack design, power management and cooling systems concepts.

· Experience with support management and project management methodologies, documentation best practices, ITIL and/or Agile principles.

· Ability to perform physical manipulation of server and assorted equipment in racks.

· Bilingual communication skills (French and English, written and spoken).

Work From Home Budget

Remote is the new office. Optimize your home office space to suit your comfort and needs.

High-End Laptop

You will have the latest Dell Precision or a MacBook Pro at your disposal, ensuring you're fully equipped to rock 'n roll from day one.

Annual Bonus

Get your hard work rewarded with our performance-based bonus of up to 12% of your yearly salary.

Travel the Globe

With offices, data center PoPs, and customers scattered across the globe, you'll be sure to see a city or two.

Vitality @ Work

Keep your mind and body in top shape with our company-funded programs. Quit smoking, get a health check, personal training, or mental coaching.

Workout in our Gym

A fully equipped gym in our Rotterdam office equals deadlifts, squats, and the treadmill for breakfast, lunch, or dinner.

Personal Development

The sky is the limit. We offer you all the room to grow. With our unlimited educational fund, we've got you covered for everything from books or part-time courses to a whole Master’s degree.

Get Free Games

Access to the entire Ubisoft backlog for life comes with the job! You'll never be bored again.

Fantastic Bar

Views, 50 specialty beers, french fries, Friday afternoon drinks, and an all-you-can-eat candy buffet.

What we do

Low latency is our mission! In 2002 we set out to improve online experiences for gamers. Today, we translate our hosting innovations to various industries, but gaming is still in our DNA. And as of 2019, we are part of the Ubisoft family! We build out our network presence in data centers across the globe – from Madrid to Mumbai, Amsterdam to Seattle, and everything in between – bringing content closer to the users.

Our team works hard on everything related to running our privately owned premium network, from opening new points-of-presence, setting up peering relationships, developing integral products like anti-DDoS protection, and serving our customers with expert help and advice. Finally, we play even harder, in our office gym and bar, and with our lifetime access to Ubisoft games.

What does i3D.net offer you?

Dive in to the world of gaming and real time and engage with customers from all over the world. We have a diverse commercial team and value collaboration, diversity and entrepreneurship. With the team we organize drinks, dinners and events throughout the year.
A challenging and dynamic job in an international company
A competitive salary (depending on education, knowledge, and experience)
25 vacation days (excluding national holidays)
Travel allowance & work-from-home budget
Collective pension scheme
All the hardware and software you need to perform, including a laptop
Career guidance including remuneration of relevant education, courses, and training
A modern office in a prime location with open workplaces
Free access to Ubisoft games through Ubisoft Connect
Free use of the in-house gym

i3D.net is an equal opportunity employer. At i3D.net, we believe in a fair and equal workplace for all and foster an environment that is inclusive as well as diverse. We do not discriminate based on color, race, religion, sexual orientation, gender (identity), age, mental or physical abilities, or other characteristics. We believe that employees thrive when they can be comfortable and be themselves! We encourage candidates to apply knowing that they will be considered solely on their merits and qualifications.

Disclaimer: The above statements are intended to describe the general nature and level of work. Employment offers are contingent upon a final candidate’s successful interviews with hiring manager, HR and other representatives of i3D.net and the completion of a background verification and a final determination by i3D.net that the information derived from the background verification does not disqualify the individual.

What you can expect

Did you find your next career step?

That’s great! Apply for the position with your cover letter and CV and we’ll get in touch with you as soon as we can.
If you have any questions, feel free to contact our HR department at +31 10 8900070 or via hr@i3d.net.

You may consult our privacy statement for more information on the processing of your personal data.

Address

Rivium 1e straat 1
2909 LE
Capelle aan den IJssel
The Netherlands

Inquiries

+31 (0)10 890 00 70
hr@i3d.net

Information

We do the recruiting for this vacancy ourselves. Please do not contact us for sales purposes.

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