Support operations employee

Are you the energetic person who gets a thrill from assisting customers?

Apply now

Job description

As our support operations colleague you are the primary point of contact for our customers, suppliers and colleagues; in both English and Dutch. You are available through multiple channels such as our ticket system, live-chat, email and telephone.

You are part of the team that operates as representative of i3D.net. You are a strong communitator, you ask the right questions and know how to assess an issue over the phone. Once assessed, you know how the customer is assisted best and you know how to escalate the assessment to the right department. 

Our wide variety of services and our diverse customer base makes this a challenging and variating job. One moment you are on the phone with an IT manage for an enterprise customer. The other moment you are talking to a developer from one of the largest game publishers in the world. 

Key responsibilities

  • Being the primary point of contact for i3D.net
  • Answer questions regarding game hosting, servers, colocation, managed services and backup in a multi-channel environment
  • Analyse issues and solve them when possible;
  • Signal problems and escalate them to other teams within i3D.net;
  • Install and maintain software (Windows, Linux);
  • Monitoring thousands of servers world wide on stability and capacity;
  • Contribute to the improvement of our performance.

The team

When you join us, you will become part of our technical operations team. This team is our operational core that operates in our front line 24/7. This team keeps everything up and running and deals with issues in a typical Rotterdam manner. They keep the network up and running, solve hardware related issues and deliver infrastructures for our customer base. Our operations team is a dynamic team where creatively solving issues is key. 

Your work environment

i3D.net has a head office in Capelle aan den IJssel. This will be your main work place. The datacenter is located in the Van Nelle Factory. This will be your secondary work place. All offices are equipped with elevated desks with at least two screens. You will receive a high-end laptop which you can connect to one of the docking stations. 

In-house Gym
In-house Gym
In-house Gym
Self Deployment
Self Deployment
Self Deployment
Fantastic Bar
Fantastic Bar
Fantastic Bar
Game Room
Game Room
Game Room

What we offer

  • Competitve salary (depending on education, knowledge and experience);
  • 8% holiday allowance;
  • Up to 25 leave days;
  • Career guidance including remuneration of relevant education, courses and trainings 
  • Collective pension scheme;
  • Reimbursement of travel expenses;
  • Company laptop

Did you find your next career step?

Follow the steps in the form to apply for the job opening. If you have any questions, feel free to contact our HR department at +31 10 8900070 or via hr@i3d.net.

You may consult our privacy statement for more information on the processing of your personal data.

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